Refund policy
Last updated 2026-10-26
Failed videos
If we can't use your photos, no credits are charged. If a video fails on our side, its credits go back to your balance automatically. If a video was delivered but is unusable through a fault on our side, such as an empty or broken file, tell us and we return its credits.
Not happy with a video
If a delivered video isn't what you hoped for, write to us within 7 days of making it and we refund that video: $6.99 if you paid for it on its own, or the share of what you paid for the credits it used, so $6.15 for a 16-credit video from the $20 pack. You don't need to give a reason, though a line on what went wrong helps us improve the template.
Unused credits
Within 14 days of buying a pack you can ask for a refund of the credits you haven't used, at the share of what you paid: 52 credits for $20 with 4 left refunds $1.53. When you have bought more than one pack, the oldest counts as spent first. After 14 days the unused part of a pack is final.
Mistaken charges
A duplicate or mistaken charge is refunded in full.
How to ask
Write to support@airap.tv with the email you paid with and the receipt number from Stripe's receipt or the PayPal transaction ID. Refunds are handled by hand within five business days and go back to the card or PayPal account you paid with, tax included; refunded credits are removed from your balance. Please ask us before opening a dispute with your bank or PayPal. None of this limits a right you have under the law where you live.