Support

Email support@airap.tv. Include your order number if it's about a payment. Most questions are answered below.

I paid on another phone or browser. Where are my credits and videos?

Sign in with the email you paid with: purchases paid from it come with you. Or use Restore a purchase in My videos with that email and the receipt number from Stripe's receipt email or the PayPal transaction ID.

How do I get a refund?

Not happy with a video? Write to us within 7 days of making it with the email you paid with and the receipt number or PayPal transaction ID, and we refund that video. Unused credits can be refunded within 14 days of buying. The details are in the refund policy.

My video failed or was declined

A failed video gives its credits back on its own; just try again. "Declined" means the AI couldn't use one of the photos, usually because the face was too small, turned away, blurry or shared with other people. Your credits are back too. Try a brighter, front-facing photo with one person or one pet in it.

What photos work best?

• One person or one pet per photo, face clearly in view and turned toward the camera.
• Bright, even light; no sunglasses, no heavy filters.
• For a pet, the whole face in the frame.
• JPG, PNG or WebP. On an iPhone, a HEIC photo works in Safari; elsewhere share it as a JPG first.

How long do you keep my photos?

Photos and videos are deleted 30 days after the video is made, or as soon as you delete a video in My videos. See the privacy policy.